Refund Policy

This page sets out each outcome after delivery, in sequence. It includes the two cases in which Wear Valor® ships you a new item free of charge.

Wear Valor® does not issue refunds. We issue replacements. The sections below give the full detail.

• 0 items returned by post
• 3 photos required per claim
• 30 days until an undelivered order qualifies for a no-cost replacement

Incorrect items: definition

• Qualifies. Replacement issued. The product received is categorically different from the product ordered. Examples: shoes were ordered and a dress arrived; mascara was ordered and lipstick arrived. The contents plainly do not match the product page.
• Does not qualify, no replacement. Right product delivered, but it does not feel as expected. Examples: an item sold as weighted that does not seem weighted; a size large that seems nearer a small.

Reason for this rule: we are a small business, and we keep our site's product details exhaustive. They exist so customers can judge whether an item is right for them, and hold back from ordering if the item is not what they want or does not meet their needs. Where the right item was shipped, no replacement is created.

Outcomes, in order

1. On arrival: inspect the contents

   Most orders are complete at this point and need no further action. Only two paths lead elsewhere. Identify which one applies before contacting us.

2. Path one: wrong product received

   Incorrect item means the item delivered is totally different from what our website lists. Example: you order a backpack and receive sunglasses. One product ordered, an entirely different one delivered. That error is ours to fix.

   Result: replacement order raised at the original item's shipping speed. Do not post anything back. Keep the item you received.

3. Path two: no delivery after 30 days

   A free replacement is due when all three conditions are met: 30 days have passed since purchase, the order has not reached you, and its tracking status is not delivered. No photos are required, as there is nothing to photograph.

   Result: replacement order raised, again at the original item's shipping speed. One exception applies, set out next.

4. Exception: marked delivered, not received

   A shipment the carrier's own website shows as delivered (for example Canada Post or USPS, or any other carrier handling it) is not covered by the 30-day free replacement. Once the carrier records delivery, responsibility for the parcel passes to them.

   Contact your local post office and quote the tracking number. Parcels recorded as delivered are frequently being held by the local branch, have been given to a neighbour, or were placed elsewhere at the delivery address. If they cannot locate it, email support@wearvalor.com and include their response.

5. All other cases: correct item, not wanted

   Product research takes considerable time here. Our team selects the range to follow current market demand, trends and proven popularity. This work is done before any product is listed.

   Operating a small business carries significant costs. For that reason, we rely on customers to research each purchase thoroughly and confirm the product meets their needs before ordering. Your understanding on this point is appreciated.

   Result: we recognise your dissatisfaction, but operational costs are already incurred by then. Sales are final. Refunds are not available.

Delivery times and the 30-day count

An order that seems late usually is not. Standard delivery: US orders take 7 to 20 business days, international orders 10 to 25 business days. Both ranges start on the ship date, not the order date.

• Saturdays and Sundays are not business days.
• Tracking with no updates inside these windows is normal. Some routes record no scan before delivery.
• The free-replacement window of 30 days runs from the purchase date, not the ship date.

Full delivery windows for both regions, covering free and expedited shipping, are listed in our shipping policy.

How to request a replacement

1. Take three photos. Use three different angles, in daylight where possible. Good photos are the biggest factor in processing speed. Allow about two minutes.
2. Email the photos. Send them to support@wearvalor.com. Include the order number and checkout address.
3. Replacement created. It ships at the speed you paid for originally. A new confirmation email follows, plus a tracking number once it is dispatched.
4. Keep the incorrect item. Once a replacement order exists, the item does not need to be returned.

Note: step 1 does not apply to 30-day free replacement claims. Send only the order number, and confirm the tracking status is not delivered.

Contact

For anything else, email support@wearvalor.com. State your order number. We'll pick up the case from there.

Shipping · Order tracking · Contact

Marcus Hale, Customer Care Lead